We offer everything from simple tune-ups and battery replacements, to full service, repairs and installations.
We service all of the following and more
- Manual Wheelchairs & Power Wheelchairs
- Mobility & Medical Scooters
- Knee Scooters, Walkers, Canes & Rollators
- Power Recliner Chair Lifts
- Patient Lifts
One of the biggest issues that clients face is understanding what the process is to get service done on their existing wheelchair. We follow a very specific process to ensure that we are compliant with your providers and insurance companies.
Step One: Appointment
Make an appointment for service. Call us at 720-324-8939, email us at firstname.lastname@example.org or show up at one of our clinics. It is always best to make an appointment
Step Two: Evaluation
Please be on time for your appointment and let us thoroughly evaluate the chair. Please note: YOU CANNOT BE IN THE CHAIR WHEN WE EVALUATE THE CHAIR. So if transferring out is an issue, make arrangements for the chair to be at the appointment without you. We will not work on a chair with the client in it.
At the evaluation, our technician will discuss what they are recommending to have replaced, they will get a quote from the manufacturer for the necessary parts, and they will get them spec’d onto your order.
Step Three: Documentation
Many repairs require a prescription and letter of medical necessity from your doctor. Please keep in mind that your doctor may need to write a prescription. We will submit justifications as to why we are recommending the replacement of the parts but your doctor needs to write a prescription for the parts and they need to be medically necessary in order for your insurance company to pay for them.
Step Four: PreAuthorization
We submit the quote, prescription, letter of medical necessity, and other documentation to your insurance company for pre-authorization. This gives you and us information as to whether the parts will be paid for by your insurance company and what your out of pocket expenses will be. We will then call you to inform you of their decision and then ask you if you wish to proceed.
Step Five: Order
Upon your approval to proceed, we will collect any out of pocket expenses and schedule the repair. We will then order the parts from the manufacturer who will provide us with an expected delivery date. Depending on the parts and manufacturer, this might take five to 14 days barring any out of stock issues.
Step Six: Delivery
Please show up on time for your appointment so that we can install the parts on your chair. YOU CANNOT BE IN THE CHAIR WHEN WE ARE DOING THE REPAIR. If transfers are an issue, you need to make arrangements for the chair to be at your appointment without you. We will not work on a chair with the client in it.
All paperwork needs to be signed at the time of the repair. When needed, Advance Beneficiary Notices (ABN) need to be signed by the client prior to any repairs being complete.
Step Seven: Billing
All completed paperwork is sent to your insurance company for payment. If there is an issue such as cancellation of policy, co-payment issues, or any other issue with collection of payment by your insurance company, the amount due remains the responsibility of the client. We will forward the bill to the client for payment. It is the responsibility of the client to ensure that their insurance company pays the amount due. Future orders will not be started if there are open billing issues on an account.